The Usability Lab follows a standardized process for projects to ensure that we incorporate human centered design and agile development methodologies in the work we do.
Depending on the nature of a project, we typically employ one or more of the methods below.
Focus groups are small group sessions conducted to ascertain current usage, understanding, and perspectives. Information is provided from experts in the field that will eventually become end users of the tool.
Key Informant Interviews
In-depth interviews with a group of key stakeholders including leadership, clinicians and support staff help gather qualitative data to elicit facilitators and barriers in culture, organization and workflow.
Participants are instructed to follow “think-aloud” protocols which call for them to verbalize all thoughts as they interact with the system. This approach is particularly well suited for studies exploring adoption and implementation issues.
“Near live” usability testing is where participants conduct encounters with mock patients as if they were working in a live environment. If required, additional cycles are conducted to model the impact of proposed changes to the tool before implementation.
Live usability testing captures usability data during a real patient-physician encounter with real time pressure and patient-case complexity. This data may uncover obstacles to efficient workflow that are unmeasured in simulated clinical scenarios.